Frequently Asked Questions
Discover everything you need to know about your RATIONALE skincare journey.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout for delivery within 1-2 business days.
Are RATIONALE products suitable for sensitive skin?
Yes, our formulations are dermatologist-tested and designed to be compatible with all skin types, including sensitive and reactive skin.
What is your return policy?
We offer a 30-day return policy for unopened products. If you experience an adverse reaction, please contact our support team for a consultation and exchange.
Do you test your products on animals?
RATIONALE is proudly cruelty-free. We do not conduct animal testing on any of our products or ingredients.
How can I track my shipment?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay.